RETURNS AND WARRANTY
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Warranty (if applicable)
The applicable warranty is as per the terms and conditions outlined in the warranty information provided with your machine. Unless otherwise stated all domestic machines come with a standard domestic warranty valid for 12 months from the date of purchase. Some exclusions apply. In the event that you have a warranty concern, you should contact us in the first instance by email. In many cases, we can manage the warranty process for you.
All equipment being claimed for warranty must be returned to Espresso Ninja 2011 Ltd at Unit 3B, 33 Kaiwharawhara Rd, Kaiwharawhara, Wellington 6035, New Zealand.
You will be responsible for paying and organizing your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your warranty claim is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your warranty.
If you are approved, then your warranty repair or replacement will be processed. Espresso Ninja 2011 Ltd will solely determine whether a repair or replacement is most appropriate. At all times we will act in good faith.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 3B/33 Kaiwharawhara Road, Wellington, New Zealand.
To return your product, you should mail your product to: 3B/33 Kaiwharawhara Road, Wellington, New Zealand.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.