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Refund and warranty

Return Policy

All of our returns follow and abide by the NZ Consumer Guarantees Act. 

We have a 30 day return period, in which we can exchange, or credit your purchase if you change your mind. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a credit or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging. After the 30 day period we only replace items if they are deemed defective or damaged. All sale and discounted items are final sale, and cannot be returned unless you have an approved warranty claim. 


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Refunds for full priced items

We will only issue a refund if your full priced item or equipment is faulty, and we cannot repair or replace your product. If you think you are eligible for a refund, please email us at and we will help you from there. Please do not send products back before you have been in contact with us. 

Items for refund must be unused, in original condition, and in original packaging with all tags and stickers attached.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check the following:

  • Your provided bank account

  • Your credit card provider (if applicable)

  • Your bank

There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Refunds for sale and discounted items

Please note that returns for sale or discounted items can either be exchanged or a store credit given. No refunds will be supplied. 


The applicable warranty is as per the terms and conditions outlined in the warranty information provided with your machine. Unless otherwise stated all domestic machines come with a standard back to base domestic warranty valid for 12 months from the date of purchase. 

Warranty excludes normal service items and damage or faults caused by a lack of cleaning, foreign objects in the beans, poor water quality, power surges, negligence, incorrect use, and excessive force.  

In the event that you have a warranty concern, please email us at 

You will be responsible for paying and organizing your own shipping costs for returning your item. Shipping costs are non-refundable. Once your warranty claim is received and inspected, we will send you an email to notify you of the approval or rejection of your warranty claim.

If you are approved, then your warranty repair or replacement will be processed. Espresso Ninja 2011 Ltd will solely determine whether a repair or replacement is most appropriate. At all times we will act in good faith.

To return your product, you should mail your product with your receipt to: 

Espresso Ninja Ltd

3B/33 Kaiwharawhara Road, Wellington, New Zealand.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, delivery time may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and take no responsibility for lost or missing incoming packages.